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Managed Shared Hosting

Managed Shared Hosting online manual

1. H-Sphere Control Panel

1.1. Control Panel Documentation

See http://www.dynamicnet.net/customer-support/control-panel-documentation

2. Email

2.1. SMTP Auth settings in Microsoft Outlook

Microsoft Outlook Instructions for setting up SMTP Auth

 

  1. Under the “Tools” option, choose “E-mail accounts”
     
  1. Next, you will select “View or Change Existing E-mail Accounts”  
  1. Highlight your email account (if it’s not highlighted already) and click the “Change” button on the right hand side of the box.  
  1. In the lower right hand corner of the box, click on the “more settings” button.  
  1. Choose the “Outgoing Server” tab.  
  1. There will be a check box for the option “My outgoing server (SMTP) requires authentication”- please check that box.  
  1. Directly below that check box, please click on the option for “Use same settings as my incoming mail server”
     
  1. Clock “Okay” at the bottom of the box and you will return to the email setting box.  
  1. Click the “next” button at the bottom of that box.  
  1. Click the “finish” button.  
  1. Now, close Outlook and when you open it again, your box will be successfully configured for STMP Auth!

2.2. Using Alternate SMTP Port

A number of Internet Service Providers try to force you to use their mail server to send out email.  Some of these ISP's, in forcing you to use their mail server, also force you to use the email address they gave to you rather than your domain name email address.

Dynamic Net, Inc. has set up a mail server for you running on port 2525 instead of the normal port 25.  While we cannot guarantee the steps below will work with your ISP, we've had customers have success doing so.

IMPORTANT NOTE:  While the instructions below are for Outlook Express and Outlook, any email program that allows you to alter the outgoing mail server (often called SMTP server) port will work with the concept described below.

Microsoft Outlook Express Instructions

First, click on Tools, Accounts.

Then click on the Mail Tab, select the mail account you want to modify, and click on Properties.

Then click on the Servers Tab, and make sure you have your outgoing mail server set up to be "mail." your domain name.

Then click on the Advanced Tab, and change the Outgoing Mail (SMTP) from port 25 to port 2525.

Then click on Ok, then click on Close, and you are now set to send out email over the alternate port.

Microsoft Outlook Instructions

First click on Tools, Email Accounts.

Then select View or change existing e-mail accounts, then click on next.

Then select the email account you want to change, and click on change.

Then make sure you have your outgoing mail server set up to be "mail." your domain name.

Then click on More Settings, and change the Outgoing Mail (SMTP) from port 25 to port 2525.

Then click on Ok, Next, Finish and you are set.

2.3. Eudora Secure Email Instructions

You only need to follow these instructions once per Eudora personality (often the equivalent of an email address / box) per machine (personal computer).

From within Eudora, click on Tools, Personalities.

Now select the personality you want to use to send and receive secure email, right click on the personality, and select properties.

Select "Required, Alternate Port" from the "Secure Sockets  when Sending" drop down under the "Generic Properties" Tab

Click on the "Incoming Mail" Tab, and also select "Required, Alternate Port" from the "Secure Sockets when Receiving" drop down selection.  Click on Ok.

Click on Check Mail.  You will get at least one error message for the personality you modified (this is ok and expected).

From within Eudora, click on Tools, Personalities.

Now select the personality you want to use to send and receive secure email, right click on the personality, and select properties.

Click on the "Incoming Mail" Tab.  Click on "Last SSL Info" button.

When you click on the "Last SSL Info" button, you will see something similar to the screen shot below.

Click on the "Certificate Information Manager" button.

When you click on "Certificate Information Manager," you will see our Dynamic Net digital ID certificate under "Server Certificates".

Select it if it is not already selected, and click on the "Add to Trusted" button.

You should then see the Dynamic Net, Inc. digital ID under the "User Trusted Certificates" section.

Click on Done.  Click on Ok.  Click on Ok.

Next, click on Tools, Options.

Scroll down to the Category of "Advanced Network" Options, and do the following:

  1. Modify the Network Open time out and Network Timeout after to be 1000 seconds (default is 300).
  2. Modify the Network Buffer Size to 8192 (default is 4096).
  3. Check the check box for Cache Network info (default is unchecked).
  4. Click the Ok button.

Exit from Eudora, and go back into Eudora.

Eudora may ask you to re-enter the passwords for any personalities you set up to use secure email.  Use your existing password.

Should you have forgotten your Eudora email password, you can change your mail box password from the control panel.

NOTES:

From time to time you may see an error message in Eudora.  If you review the details of the error message, it will merely tell you the certificate is trusted (i.e. false positive error message).

2.4. Microsoft Outlook Express Secure Email Instructions

You only need to follow these instructions once per Microsoft Outlook Express Mail Account (often the equivalent of an email address / box) per machine (personal computer).

From within Microsoft Outlook Express, click on Tools, Accounts.

Click on the "Mail" Tab, and click on the "Properties" button for the email account you want to set up to send and receive secure email.

Click on the "Advanced" Tab.

Change the Outgoing mail (SMTP): from 25 to 465.

Check the check box for "This Server requires a secure connection (SSL)."

Check the check box for "This server requires a secure connection (SSL)".

Make sure the "Incoming mail (POP3):" states 995.

Click on Ok.

You are now set.

2.5. Microsoft Outlook Instructions for Secure Email

You only need to follow these instructions once per Microsoft Outlook Mail Account (often the equivalent of an email address / box) per machine (personal computer).

From within Microsoft Outlook, click on Tools, E-Mail Accounts.

Select "View or change Existing e-mail accounts", and click on Next.

Select the account you wish to change, and click on the "Change" button.

Click on the "More Settings" button.

Click on the "Advanced" Tab.

Check both "This server requires a secure connection (SSL)" boxes.

Enter 465 for the "Outgoing server (SMTP)" and verify the "Incoming server (POP3)" is set to 995.

Click on Ok.

Click on Test Account Settings.

You should see "completed" and green check marks for each action.  If there are any failures, make sure of the following:

  1. Your user name is correct.
  2. Your password is correct.
  3. Your incoming and outgoing mail server is mail period your domain name.

IMPORTANT:  If you are using Microsoft Outlook 2000 or any version older than XP, the "Test Account Settings" may show failures on outgoing email.  Make sure all settings are correct; you can ignore this error message.

Click on Close.

Click on Next.

Click on Finish.

You are now set.

3. FTP

3.1. FTPES - FTP over Explicit TLS/SSL - secure FTP

SYMPTOMS:

Plain FTP is not secure enough.

 

RESOLUTION:

If your FTP client supports FTPES - FTP over Explicit TLS/SSL, just change the setting in your client.

We do recommend FileZilla which is free and supports FTPES.

When you connect via FTPES you may see the below certificate (which is ours and is ok to accept):

FTP Certificate

 

Depending on your FTP client you may see something like the above.  Please note this is our certificate; and you will see dynamicnet.net in the common name of the certificate.

Click on OK to proceed with your FTPES secure connection.

 

4. Web

4.1. Site without SSL when using https goes to another site

SYMPTOMS:

Sites using a Shared IP address have noticed that when they change from http:// to https:// and they don’t have an SSL and they add an exception to allow a connection to an unverified SSL, it redirects to another website on sharing that same IP address.

 

RESOLUTION:
Go to the hosting account of the domain apache selects as the domain in this case and add a .htaccess file and simply put:


Options +FollowSymlinks

RewriteEngine on

rewritecond %{http_host} ^domain.com [nc]

rewriterule ^(.*)$ http://www.domain.com/$1 [r=301,nc]



Where domain.com is the site that you want it to redirect back.

4.2. How to force every site visitor to use https SSL

SYMPTOMS:

Site visits can use http and you want everyone visiting the site to use https (SSL)

 

RESOLUTION:

Create or edit the html document root (domain name folder) .htaccess file and add the following entry:

## force SSL
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}

4.3. .htaccess Restrict rewrite for certain folder

In the .htaccess file with your rewrite rules. Ignore rewriting a certain folder:

RewriteCond %{REQUEST_URI} !(.*)/foldername(/?)$

5. Support Policies and Procedures

5.1. Contact Information

Your business is important to us, so in order to serve you best, please make sure you have emailed your query to department best suited to serve you:

For sales and consulting, please email solutions  @  dynamicnet.net.

For questions regarding billing, please email accounting  @  dynamicnet.net

For all other inquiries, please email solutions  @  dynamicnet.net or feel free to call our office at toll free at 1-888-887-6727 or internationally at 1-717-484-1062 to leave a message for the appropriate person or department.

Thank you so much for your patience, and we will look forward to the opportunity to work with you as soon as possible!

5.2. Support Hours

Please note our general support hours are Monday through Friday from 8:00 AM to 5:00 PM CST. If your ticket arrives outside of this time, we will still do our best to provide you with care.

Dynamic Net, Inc. Holiday Schedule

Please note our office will be closed on the following holidays:

New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Eve
Thanksgiving Day
Christmas Eve
Christmas Day


Please note we do our best to monitor email even when our office is closed, and will use our "best effort" to help if you have emergencies outside of our office hours.